The Car Agents are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 685251. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. Registered in England & Wales: 7279953, Registered Office: Address: Invision House, Wilbury Way, Hitchin, Hertfordshire, SG4 0TY, Data Protection No: Z3234213

The Car Agents Ltd is authorised & regulated by the Financial Conduct Authority, 685251

All finance is subject to status and income. Written quotations are available on request. We act as a credit broker, not a lender. We work with a number of carefully selected credit providers whom may be able to offer you finance for your purchase. It is our intention to always provide a high level of service. However, if you have reason to make a complaint, you should contact TCA at info@thecaragents.com. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS), by calling them on 0845 080 1800 or at www.financial-ombudsman.org.uk

Our terms of sale will be given in writing with each product on supply, unless requested in advance We do not sell products directly on-line through our websites.

All agreed distant sales will benefit from the distance selling legislation.

Once approved in writing by us, all returned goods must be in unused & saleable condition & in their original packaging & within 28 days of the purchase date.

Returned goods will be exchanged for other goods or with a credit note.

Sale items cannot be returned.

Your statutory rights are not affected.

Any bike not purchased from TCA that we need to spend time on due to warranty, will involve an admin and labour cost direct to the customer from TCA.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TCA’s relationship with you in relation to this website.

The term TCA or The Car Agents, The Cycle Agents, The Bike Agents or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Invision House, Wilbury Way, Hitchin SG40TY.

Our company registration number is 72799534. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without TCA’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

This privacy policy sets out how TCA’s uses and protects any information that you give TCA when you use this website.

TCA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TCA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2015.What we collect

We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.‍

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.‍

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thecycleagents.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee may be payable. If you would like a copy of the information held on you please write to The Car Agents Ltd 34 Queen Street, Hitchin SG49TS. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have an concerns about any of the services and products that TCA supply, you can make a complaint to us at simon@thecaragents.com or call 01462 441460, or write to The Car Agents Ltd 34 Queen Street, Hitchin, Hertfordshire SG49TS.

If you unhappy with the handling or outcome of your complaint, you can depending on the nature also complain to:

IOC Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Helpline 0303 123 1113
ICO website – www.ico.org.net

Financial Ombudsman Service (FOS)
Tel: 0845 080 1800
www.financial-ombudsman.org.uk